09-02-2012 09:20 AM
My new Backup Plus 1TB will work manually, but somehow causes my Windows XPwith service pack3 to hang up on startup or restart when connected to the usb port.
I have checked that BIOS are up to date.
I made changes to the BIOS, so that the usb ports are disabled in "boot priority", and that they are set to boot from my "c" drive, which is smaller than the backup plus drive.
I have uninstalled and reinstalled my usb ports, and checked that my chipset drivers are up to date.
I have run Sea Tools short drive self test and it passes.
Motherboard is Intel D875PBZ
None of these things changed what happens at startup. It hangs at the Intel blue screen. Then I have to unplug the drive, restart, and then plug the drive in after startup and it works manually if I tell it to back up.
Is there anything else to check or try to fix this problem?
Solved! Go to Solution.
09-04-2012 07:16 AM
I'm certainly sorry to hear that.
You did a lot of the normal troubleshooting steps already!
Here are a few other things you can try, that I've harvested from this thread:
2) Possible cause: The BIOS changes the boot order back after you change it.
Basically, try #1 again just to make sure.
Then, do a backup to a different drive before attempting any of these steps because this will put your data at risk.
Some BIOSs will change back to booting the USB device if you leave it disconnect for a boot. Removing the "Active" status from the partition on the drive will usually fix that.
So you can reformat the external drive or use a utility called Diskpart.
Note that DiskPart is a very dangerous utility than can easily erase all data on your computer with an incorrect key stroke, so it should be used with caution and only by experienced computer experts that know the value of a backup and have several.
You can see if the drive has an "Active" partition by looking in Disk Management. It will say "Healthy, Active" in the white area of the external drive.
I'd recommend just using Disk Management to reformat it, and give the drive a secondary partition this time.
3) Possible cause: The BIOS mistakes the USB drive for a Mouse or keyboard and hangs attempting to negotiate with it.
Disable any "Legacy USB" setting in the BIOS. The drawback is you won't have access to a USB keyboard or Mouse until USB drivers are loaded in your operating system (not usually a problem in Windows, but could be a problem for Boot CDs).
09-04-2012 09:35 AM
Thank you, Alan!
I tried #3, and disabled the "Legacy USB" in the BIOS. That was the problem. The drive is starting fine now.
I had previously made the drive "inactive" through the drive management, so it said "healthy" only. I have now changed that status back to "Healthy, active", and the drive still starts up normally. So, after days of trying to figure this problem out, you have helped me solve it.
Now, I find that there is a secondary problem. Now the drive does not back up the "c" drive as scheduled. I have scheduled a time today on the "Seagate Dashboard", turned off the computer, waited for the time to arrive, turned back on the computer, but the "S. Dashboard" home screen has a red picture of the "protect", and says "your data is not being backed up". But, I thought I would try it one more time. I scheduled it, did NOT turn the computer off, and now it is backing up. I see in other posts that others are also having a problem with backups. So, if I continue to have a problem, I will uninstall the software and try re-installing.
One question please about how this drive operates normally: If the computer is off, will the drive "wake up" the computer if you have it scheduled for backup during the night? Or, does the computer have to be powered on for a backup to begin?
Again, thank you for solving the start up problem!
09-05-2012 08:26 AM
Awesome, I'm glad to hear it worked!
I didn't know whether I'd be able to help since you'd already covered so much troubleshooting ground on your own, but that's great.
OK, as for the software, I would most definitely uninstall it, reboot the computer, download the newest version, install it, and try again with the scheduled backups.
By the way, I do not recommend you have it backup the entire C: drive. Just have it backup your data folders, like with documents, music, pictures, videos, etc. It can't really reliably grab program files or Windows files, etc.
And no, it does not boot up the computer to launch scheduled backups. The computer has to be on and not asleep and the drive has to be connected (obviously).
09-05-2012 08:02 PM
Okay, so I uninstalled the Dashboard software as you suggested and reinstalled from the link you sent for the most up to date version. My backups seem to be performing as scheduled now! Hooray!
One more problem. With the new software came a registration file that opens everytime I start or restart my computer. I have already registered my product. Is there a way to get rid of the annoying window that opens?
You have been so helpful! Thanks for continuing to walk me through the problems. This certainly has not been a "plug and play" experience.
09-06-2012 06:39 AM
Yeah, the "plug and play" moniker, I find, usually refers to the fact that you can plug in the drive and drag/copy files to it, not to the software itself. Backup software complicates everything.
Now, let me ask for some clarification. This popup you're seeing, it is anything like either of these two things?
If not, can you provide a screenshot? (You can attach images at the bottom of the screen when posting to this forum.)
09-06-2012 07:01 AM
NO, it wasn't either one of those kind of pop ups.
It is a window with a "registration" file in it.
Hopefully you'll see the attached file showing the window that opens at startup.
09-07-2012 08:19 AM
That looks a lot like a Windows thing. Are you sure you set the AutoPlay setting to "Take No Action" and checked the "always do this" checkbox?
09-07-2012 11:19 AM
Where would I find the "Auto Play" setting you are talking about?
I did try right clicking on the Dashboard icon in the system tray and UNchecking the "launch on startup". When I restarted the computer, the "Seagate registration" folder DID NOT appear. But, when I clicked on Dashboard shortcut to start the program, that "registration" window did open along with the Dashboard window itself. So, whenever the Seagate software starts, that "Seagate Registration" folder window opens.
I can live with it, but it's annoying!
09-07-2012 01:11 PM
Try the following to see if it will resolve the issue. First make sure that hidden files and folders are showing by following these instructions:
Now from your Windows search field, enter Leadertech or Leader Tech into the search bar. Once it's listed, delete the entire folder. Let me know how this works out.