08-27-2013 10:48 PM
Greetings. I know this has been a problem for a number of years now and I have not been able to find a solution to the problem. I have a Seagate Freeagent Goflex USB external hard-drive (1TB) and it is not being detected on Windows Vista or Windows 7 under “Computer.” It has worked perfectly before and for some reason now it just stopped with no warnings of any kind. Some notes:
Why hasn’t this issue been resolved yet? Do the people who work at Seagate actually check these forums? Any help will be greatly appreciated.
08-27-2013 11:07 PM - edited 08-28-2013 12:18 AM
To add, I installed the software Partition Find and Mount and it has found the hard drive, but it is saying that there is no visible or found partitions. The size is 0kb. Is all my data lost? How do I get direct tech support?
08-28-2013 01:46 PM
Thanks for your participation in the our forums so far.
Please remember that this is an online community where many of the responses come from other users, such as yourself. The forum is not a replacement for Customer Service. Seagate representative do from time to time come to lend a hand answering posts but not necessarily on a continual or frequent basis. If you have immediate needs, your best bet is to contact Customer Service directly whether by phone, email, chat, Twitter or Facebook.
08-28-2013 04:45 PM
Here is one response from Seagate:
“Disk 1, Unknown, Not Initialized" indicates that the drive has lost the partition. All that needs to be done is to right click on "not initialized" and initialize it. You can choose MBR, and the message will change to "unallocated", right click on it and "create a new simple volume" and proceed with the reformatting process.
Please note that this will permanently erase the data on the drive
Another response was, in part:
I'm sorry to hear you've been having difficulties with your Seagate GoFlex external hard drive. We definitely can offer our help here within the data recovery team, but it is difficult to assess specifically what is wrong with the drive and therefore difficult to advise how much it would cost to recover the data.
The first and most ideal option would be our File Recovery for Windows software as the GoFlex is at least seen in Disk Management. This DIY product is good for those users who have a bit more technical knowledge and wish to see about recovering their own data.
So in other words, all my data is lost and the only way to be sure that all of it is gone is to bring it in to the data recovery lab to see if anything is on it. It appears to by a physical issue. I downloaded the test software and in the instructions it recommended not to use it if one of the issues was that Windows could not read the drive: it therefore being a physical issue.
Does anyone know, on average, how much data recovery services cost? Trying to weigh and see if I should go that route, or just count this as a lost and reformat the drive. At this point I can't recommend Seagate products if this is occuring with a large number of different products and there seems to be no answer as to 1) how this is happening, and 2) how can we prevent this in the future.